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Cancellation and Refund Policy

Cancellation Policy: 

  1. If the cancellation request is submitted before the delivery window of 24 hours, an unused credit equal to 100% of the ordered amount will be issued.
  2. For orders with an actual delivery time of fewer than 24 hours, the client may cancel within 8 hours of placing the order and receive a full refund.
  3. If the order is out for delivery but has not arrived, we shall attempt to contact the driver to cancel the delivery. Due to the perishability of the goods, we will only grant 50% unused credit based on the amount of the product.
  4. Unused credit can be redeemed for 6 months from the date of cancellation; otherwise, it is forfeited.
  5. We do not accept product returns or exchanges once the purchase has been delivered.

Refund Policy:

  1. Because we sell perishable flower arrangements, there will be no refunds.
  2. If the customer receives an item that is not in excellent condition, he or she must tell Darcey Flowers within 48 hours of delivery and give proof to support the complaint.
  3. If the complaint is proven to be legitimate, the same product will be replaced.
  4. Furthermore, no refund is applicable for any occasion arising from Customer error, including but not limited to incorrect information provided by the Customer, refusal of the receiver to receive the item beyond Darcey Flowers’ control, and duplicate order upon checkout assuming no technical issue during payment processing.

If you require any additional assistance, please contact us at (+971) 50 285 2775 – (+971) (04) 718 7000 or via email at customer.service@harmonyflowers.ae.

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