Harmony Flowers (Dubai)

Cancellation & Refund Policy

Effective Date: October 2025

1. Scope of Policy

This policy applies to all transactions with Harmony Flowers (Dubai) and covers:
– A. Flower Orders: retail bouquets, boxes, and standard floral deliveries.
– B. Event Orders: floral décor and arrangements for weddings, corporate functions, hotels, and other custom events.

Because all products are perishable and handcrafted, specific rules apply to cancellations and refunds as detailed below.

2. Flower Orders

2.1 Cancellation Policy

• Cancellations are accepted only if made more than 24 hours before the scheduled delivery time.
  • Orders cancelled more than 24 hours in advance will receive 100% store credit, valid for 6 months from the date of issue.
  • No cancellations or changes are permitted within 24 hours of the scheduled delivery time, as floral arrangements and logistics are already underway.
  • Once delivery has been completed, no cancellations, refunds, or exchanges will be processed.

2.2 Refund Policy

• Due to the perishable nature of flowers, refunds to the original payment method are not available.
  • Customers must report any concerns (e.g., damaged or incorrect items) within 48 hours of delivery, accompanied by photo evidence.
  • Upon review, Harmony Flowers may, at its discretion, replace the product or issue store credit.
  • No refund or credit applies when:
  – The delivery address or recipient details are incorrect,
  – The recipient is unavailable or refuses delivery,
    – The customer changes their mind after the order is prepared or dispatched, or
    – Duplicate orders are placed by mistake.
  • Delivery, packaging, and customization fees are non-refundable.

3. Event Orders

3.1 Payment Terms

• A 50% non-refundable deposit is required upon confirmation of the event order to secure materials, design work, and booking.
  • The remaining 50% balance must be paid no later than 48 hours before the event date.
  • For events confirmed within 48 hours, 100% of the payment must be made at the time of booking.
  • Work will only begin once payment milestones are met.

3.2 Cancellation Policy

• Cancellations made more than 48 hours before the event will result in forfeiture of the initial 50% non-refundable deposit.
  – Any additional payments received beyond the deposit may be refunded or credited, minus actual costs incurred (e.g., imported flowers, logistics, design labor).
  • Cancellations made less than 48 hours before the event will result in forfeiture of 100% of the paid amount.
  • If cancellation occurs within 24 hours or after setup begins, no refund or credit will be provided.
  • Rescheduling may be offered based on availability and feasibility, subject to additional costs.

3.3 Force Majeure

In case of unforeseen circumstances (e.g., severe weather, supplier disruptions, government restrictions), Harmony Flowers reserves the right to reschedule or adjust services, or offer a partial store credit at its discretion.

4. General Provisions

• Store credits are valid for 6 months from issuance and can be used toward future purchases.
  • All cancellation or complaint requests must be submitted in writing to:
  Email: customer.service@harmonyflowers.ae
  Phone: +971 50 285 2775
  • This policy is governed by the laws of the United Arab Emirates, and any disputes shall fall under the exclusive jurisdiction of the Dubai Courts.
  • Harmony Flowers reserves the right to amend this policy at any time; the latest version will always be published on our website.